Here is the process that we follow to resolve your service ticket
|For all support requests, please email us at email@example.com and several things will happen: |
|1. Automatic Acknowledgment |
You get an automatic acknowledgment that your request has been received and logged.
| 2. New Service Ticket |
A new service ticket is generated with a ticket number that can be used to track your request via the
| 3. Ticket Processing |
Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.
| 4. Email Response |
You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss
| 5. Automatic Updates |
The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.
|Two special requests to you:|
| 1. Ticket Related Responses |
If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
| 2. Ticket Un-Related Responses |
If you have to notify us of an un-related problem, please create a fresh email to firstname.lastname@example.org and do NOT reply to an existing case or ticket email.